Frequently Asked Questions
Which delivery platforms do you support?
We work with all major platforms including Just Eat, Uber Eats, Deliveroo, Too Good To Go, JoJo, Chef Online, and Kareem. If you’re already on a platform, we’ll manage it. If not, we’ll set it up for you.
Do you handle the setup and onboarding?
Yes. We handle full onboarding, menu uploads, pricing configuration, opening hours, delivery zones, and testing — so you don’t have to.
Do you help with promotions and offers?
Yes. We create and manage discounts, boosted listings, seasonal offers, and campaigns to help increase visibility and orders.
Can you help optimise my menu for delivery platforms?
Yes. We help restructure menus, adjust pricing, improve item descriptions, and highlight best-selling dishes to increase conversions.
Can you connect delivery platforms to my POS system?
Yes, POS integrations are available as part of our Bespoke package.
What kind of IT support do you provide?
We offer remote IT support, software setup, troubleshooting, system optimisation, and on-site support if needed.
How fast is your response time?
Most issues are handled same-day, often within a few hours, depending on urgency and package level.